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<p> <b><span>【口头挂失】</span></b><span> </span> </p>
<p> <span>1.</span><span>客户因遗失银行卡、存折、存单后不能办理正式书面挂失手续的，须办理口头挂失。</span><span> </span> </p>
<p> <span>2.</span><span>客户可通过我行任意营业网点或电话银行办理口头挂失。</span><span> </span> </p>
<p> <span>3.</span><span>口头挂失有效期为<span>5</span>天，客户办理口头挂失后，须在有效期内补办正式挂失手续，否则期限届满挂失将自动失效。</span><span> </span> </p>
<p> <span>4.</span><span>通过营业网点办理口头挂失时，须持本人有效身份证件，并提供存款人姓名、开户时间、存款种类、金额、账号及住址等有关信息。若委托他人代为办理挂失手续的，还应出示代理申请人身份证件。</span><span> </span> </p>
<p> <span>5.</span><span>口头挂失不收取手续费。</span><span> </span> </p>
<p> <b><span>【书面挂失】</span></b><span> </span> </p>
<p> <span>1.</span><span>客户遗失银行卡、存折或存单，持本人有效身份证件，到我行任意营业机构填写《挂失申请书》办理书面挂失，需提供存款人姓名、开户时间、存款种类、金额、账号及住址等有关信息。若委托他人代为办理挂失手续的，还应出示代理申请人身份证件。</span><span> </span> </p>
<p> <span>2.</span><span>书面挂失可当天申请补发或凭证解挂，但客户必须持本人身份证原件赴原挂失机构办理，不得委托他人代理。如委托代理人办理的书面挂失，需客户本人持身份证、原挂失申请书赴原挂失机构补办凭证。客户如遗失或损毁挂失申请书，其挂失手续应比照正式挂失手续办理。</span><span> </span> </p>
<p> <span>3.</span><span>办理个人银行卡或存单、折挂失，均免收手续费。</span><span> </span> </p>
<p> <b><span>【密码挂失】</span></b><span> </span> </p>
<p> <span>1.</span><span>客户因遗忘银行卡、存折或存单的密码，须持本人身份证件到我行营业网点办理密码挂失。</span><span> </span> </p>
<p> <span>2.</span><span>密码挂失、修改密码或解挂，必须由存款人本人办理，并提供银行卡、存折或存单，不收取手续费。</span><span> </span> </p>
<p> <span>3.</span><span>密码挂失可以在我行任意营业网点办理，当天办理挂失可当天重置密码。</span><span> </span> </p>
<p> <b><span>【解除挂失】</span></b><span> </span> </p>
<p> <span>1.</span><span>客户须凭已挂失的银行卡、存折或存单、本人有效身份证件、挂失申请书向原挂失机构申请办理解除挂失。</span><span> </span> </p>
<p> <span>2.</span><span>解除挂失必须由本人办理，不可代为办理。<span><o:p></o:p></span></span> </p>
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